Assistant Grand Vendeur - Miami Design District, Women's

JOB PURPOSE The Assistant, Grand Vendeur is responsible for assisting the Grand Vendeur with the day-to-day job functions to successfully support his/her clients and sales. The Assistant must maintain the highest level of customer service in all communications in line with Christian Dior expectations. Tasks and Responsibilities • Assist Grand Vendeur with all appointments and client communications • Process transactions on behalf of the Grand Vendeur • Provide aftersales service to Grand Vendeur clients • Assist Grand Vendeur by facilitating communication with clients, management, and boutique network • Manage all incoming requests to the Grand Vendeur • Execute miscellaneous housekeeping & administration tasks when needed • Prioritize / project manage deliveries and shipments for Grand Vendeur clients • Assist with gifts and letters for clients-birthdays, anniversaries, etc • Record client details and maintain client profiles within Dior Star CRM platform • Manage sales through platform on behalf of Grand Vendeur • Strong client knowledge with a sense of urgency on client service and problem solving Skills and Competencies Sense of urgency and strong communication skills Excellent attention to detail and ownership of client information Strong follow up and follow through skills Agile and adaptable Excellent Organizational Skills Ability to learn quickly when facing new problems Ability to think outside the box when solving client problems Ability to multitask and work efficiently Requirements 1-2 years of retail experience preferably in a luxury market Strong brand and product knowledge Strong interpersonal and relationship building Strong communication skills Remain calm and organized while operating at a fast pace