Client Experience Coordinator - The Landmark, NYC

The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life. Provide highest level of client service • Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences. • Share appropriate Tiffany and Co. history, product information and servicing offerings • Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests • Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points • Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City • Develop and manage high net worth client experiences while visiting the Landmark • Manage schedule of multiple private spaces within the Landmark • Manages client appointments flowing through our booking platform Booxi and email inbox. • Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points. • Collect, analyze and report customer feedback and trends to Client Experience Manager/Director. • Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards. • Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions. Partner with Functional Landmark teams • Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needs • Ensures effective communication between all departments to ensure smooth execution of client experience programs • Partner with Client Experience Manager/Director to set and maintain standards for hosting moments • Coordinate client events to engage existing clients and attract new ones • Support Client Experience Department on an as-need basis • Lead internal tours of the Landmark when needed • Support training of in-Store client experiences and protocols for new employees • Monitor the customer experience and coach the team to improve service standards when necessary. Skills and Competencies • Exceptional Communication skills: verbal and written • Proven experience networking in and around New York City • Event and catering management • Expertise in coordinating car and travel arrangements • Creation of detailed itineraries • Ability to create memorable bespoke experiences • Meticulous attention to detail • Organizational and time management skills • Entrepreneurial, flexible and independent • Possess strong commitment to team environment and collaboration • Strong sense of urgency Required Experience • 10+ years of luxury hospitality experience • Multi-Lingual profiles preferred • Strong existing relationships with luxury hotels and restaurants both domestically and globally • Proven experience working with VIC Clients • Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary) The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.