URBN Seasonal Contact Center Customer Service Representative

Augusta, United States · Posted 12 days ago

Job details

Location: Augusta, United States
Until: 24 September 2027

Description

Location This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States Role Summary As a URBN Seasonal Contact Center Representative, your primary responsibility is to enhance our customer’s journey through the ordering process and provide high-level customer support on existing orders. To be successful in this role, you will need to accept ownership for effectively solving customer issues, complaints, and inquiries and keeps customer satisfaction at the core of every decision. Candidates will begin training on Monday, November 9th, followed by an employment period of up to 90 days. Role Responsibilities • Manage high volume inbound and outbound calls in a timely manner. • Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives. • Initiate genuine conversation to engage customers in a personalized way where customers feel welcome, heard, and valued. • Provide a frictionless customer experience by utilizing technology to transact at the moment. • Keep a record of all conversations in a comprehensible way. • Meet personal and team qualitative and quantitative targets. Role Qualifications • Must be 18 years or older • High school degree or GED is preferred. • Previous experience in a customer support role • Strong phone and verbal communication skills, as well as active listening are required. • Customer-focused, with the ability to adapt to a variety of personality types. • Ability to multi-task, set priorities, and manage time effectively • Comprehend and follow work instructions to meet productivity and quality standards The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits Pay Range USD $20.00 - USD $20.00 /Hr. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

The Maison

URBN is hiring for 82 positions in 3 countries. View all its openings

Similar openings

Your cookie choices

URBN Warehouse Training Lead

URBN Business Intelligence Manager

URBN Inventory Control/Quality Audit Clerk (Night Shift)

URBN Temp Talent Acquisition Coordinator

URBN Operations Supervisor

URBN Asset Protection Associate (Part Time)

URBN Seasonal General Warehouse

URBN Inventory Control/Quality Audit Clerk (Nights)

URBN Information Security Intern

URBN Seasonal Contact Center Customer Service Representative

URBN Maintenance Tech III

URBN Senior Data Scientist

URBN Staff Engineer, GenAI

URBN Inventory Control/Quality Audit Clerk

URBN Order Picker Operator

URBN Warehouse Group Lead (Nights)

Free People Director of Technical Design

URBN Flow Coordinator

URBN Flow Coordinator (Night Shift)

URBN Warehouse Group Lead

Nuuly Human Resources Manager

URBN Senior Product Manager

URBN Staff Software Engineer

URBN Inventory Analyst

Nuuly Asset Protection Manager